OUR 30 DAY "NO WORRIES" SATISFACTION GUARANTEE: We offer a 30 day risk-free trial to give you and your horse plenty of time to work with and enjoy your new bridle. Use The Bitless Bridle by Dr. Cook for 30 days and if for any reason you do not wish to keep it, return it for full refund.
*** If you purchased your Bitless Bridle from a catalog, tack shop or other distributor, contact them directly to see what options they offer and inquire about what policies they have.
BRIDLE EXCHANGES: Change your mind about the color? Didn't choose the correct size? No problem. We are happy to exchange your Dr. Cook BitlessBridle if you decide you need or want something different than what you ordered. (The BitlessBridle is not responsible for shipping cost on exchanges.To avoid additional shipping cost to you, we suggest you measure if you are not sure about the size you need.)
UPGRADE PROGRAM: We will give you full credit for your synthetic bridle against the leather bridle of your choice, if you wish to "up-grade" within 60 days! Use your beta/nylon bridle for 60 days, if you decide you would like a leather Bitless Bridle, simply contact us to 'trade in' for a leather bridle. You simply pay the difference in cost and any shipping charges.
WARRANTY: We stand behind the quality & workmanship of our products. All Dr. Cook Bitless Bridles carry a one year warranty.
SHIPPING: Shipping cost is calculated by weight and location. This is calculated by USPS. We process and ship orders within 24 hours. (Please allow 48-72 hours processing time for holidays and weekend orders). All orders placed by 2:00 PM EST, will ship the same day. Orders placed after 2:00 EST will ship the following business day. (International orders are shipped USPS Priority Mail International for a flat rate of 35.00.)