OUR 30 DAY "NO WORRIES" SATISFACTION GUARANTEE: We offer a 30 day risk-free trial to give you and your horse plenty of time to work with and enjoy your new bridle. Use The Bitless Bridle™ by Dr. Cook® for 30 days and if for any reason you do not wish to keep it, return it for full refund.
*** If you purchased your Bitless Bridle from a catalog, tack shop or other distributor, contact them directly to see what options they offer and inquire about what policies they have.
BRIDLE EXCHANGES: Change your mind about the color? Didn't choose the correct size? No problem. We are happy to exchange your Dr. Cook Bitless Bridle® if you decide you need or want something different than what you ordered. (The Bitless Bridle™ is not responsible for shipping cost on exchanges.To avoid additional shipping cost to you, we suggest you measure if you are not sure about the size you need.)
UPGRADE PROGRAM: We will give you full credit for your synthetic bridle against the leather bridle of your choice, if you wish to "up-grade" within 60 days! Use your beta/nylon bridle for 60 days, if you decide you would like a leather Bitless Bridle, simply contact us to 'trade in' for a leather bridle. You simply pay the difference in cost and any shipping charges.
WARRANTY: We stand behind the quality & workmanship of our products. All Dr. Cook® Bitless Bridles carry a one year warranty.
SHIPPING: Shipping cost is calculated by weight and location. This is calculated by USPS. We process and ship orders within 24 hours. (Please allow 48-72 hours processing time for holidays and weekend orders). All orders placed by 2:00 PM EST, will ship the same day. Orders placed after 2:00 EST will ship the following business day.
International orders are shipped USPS Priority Mail International for a flat rate of 35.00. (BitlessBridle, Inc. is not responsible for Import duties, Vat fees or any additional fees imposed by your country.)